What should I expect at my first appointment?

Our receptionists will ask you to complete registration forms (if you haven't already) including your address, phone numbers, contact person and insurance coverage.
You will need the name and address of the referring physician or optometrist as well as a general medical information form. Our staff can
assist you in completing these forms if necessary, and they will provide you with our health care privacy policy.

A certified ophthalmic technician will then take an initial history and obtain preliminary measurements, followed by a thorough medical exam by our physicians. Drops may be used to dilate your pupil to permit a complete eye exam. The drops usually take 20-30 minutes to work. Please note that this pupil dilation may temporarily interfere with your ability to drive. If this is a concern, please make arrangements for someone to drive you home following your visit.

How should I prepare for my visit with the doctor?

In preparation for your exam, please compile the following items and bring them to your appointment: 

1. Latest glasses
2. Referral forms
3. Letter from your physician
4. Insurance cards
5. List of medications
6. Eye medications and drops

Please be sure to take all of your regular medications, including eye drops, at their normally scheduled times. It may also be helpful to bring a driver if you are concerned about dilation after your exam.

Do you provide refractions and glasses?

We do not have an optical shop and would recommend that you see our referring optometrist or ophthalmologist for glasses. We do not routinely do refractions for glasses, but will do so on request. Many insurance carriers, including Medicare, will not pay for refractions which they consider a non-medical service, and you would therefore be responsible for the cost.

What forms of insurance do you accept and will my visit be covered?

We accept most major insurances and our staff will be happy to confirm that we accept your particular plan prior to your visit. Please remember to bring your referral form in you are an HMO member. It is your ultimate responsibility to meet any co-pays or deductible. We will gladly file your claims and our billing specialists will be happy to answer any of your questions.

How do I schedule an appointment?

You can request an appointment online any time by completing our appointment request form here, or by phone Monday through Friday during our open hours.

Royal Oak location:  (248) 220.5252

Roseville location: (586) 772.1990

What should I do if I need to cancel or reschedule my appointment?

If you need to cancel or reschedule an appointment, please call or email our clinic and a member of our staff will find a solution that works for you.

I have another question that I don't see listed here.

Please call or email us through our contact page and we will happily answer any questions you may have!